Balanced Scorecard

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    Balanced Scorecard

    Assembled by Carter McNamara, MBA, PhD

    The Balanced Scorecard is a performance management approach that focuses on various overall performance indicators, often including customer perspective, internal-business processes, learning and growth and financials, to monitor progress toward organization’s strategic goals. Each major unit throughout the organization often establishes its own scorecard which, in turn, is integrated with the scorecards of other units to achieve the scorecard of the overall organization.

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    Various Perspectives

    Various Other Performance Programs and Movements

    The following can be organizational improvement programs, depending
    on how they’re used. (See Broad Overview of Various Programs and Movements (see Note #1 below.)

    For the Category of Organizational Development:

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